FAQs
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Frequently Asked Questions
Everything you need to know about living at Turtle Creek Apartments in Riverside, CA pricing, pets, parking, lease terms, utilities and more. All answers confirmed by property management.
Current special: One month free on new 11-month leases, or $500 off look-and-lease, on select homes through Oct 31, 2026
Quick Facts
| Item | Answer |
|---|---|
| Address | 4826 Van Buren Blvd, Riverside, CA 92503 |
| Phone | (951) 729-6744 |
| Built / size | 2020 98 apartments 3 stories |
| Floor plans | 1 bed/1 bath (701 sq ft) 2 bed/1 bath (880 sq ft) 2 bed/2 bath (1,000 sq ft) 3 bed/2 bath (1,100 sq ft) |
| Rent starts at | $2,088 (1 bed) $2,288 (2 bed/1 bath) $2,458 (2 bed/2 bath) $2,888 (3 bed) prices subject to change without notice |
| Security deposit | $500 (1 bed) $750 (2 bed) $1,000 (3 bed), with approved credit |
| Application fee | $54 per adult applicant |
| Income requirement | 2.5 monthly rent (household) |
| Pets | Cats and dogs up to 2 per home 40 lb limit $500 deposit + $50/month per pet restricted breeds listed below |
| Parking | 1 assigned space included for 1- and 2-bedrooms 2 spaces for 3-bedrooms carports $50/mo and garages $80/mo, subject to availability max 2 vehicles per home no EV charging |
| Utilities | Resident pays electric, gas, water, sewer and trash; every home is submetered $6/mo utility billing fee |
| Internet | Spectrum and AT&T |
| Lease terms | Initial lease is 11 months; month-to-month available after that |
| Notice to vacate | 30 days written |
| In-unit laundry | Yes, compact stacked washer and dryer in every home |
| Smoking | Smoke-free community (City of Riverside ordinance) |
| Renters insurance | Required $100,000 minimum liability |
| Pool & spa | 9 AM9 PM daily |
| Fitness center | 5 AM10 PM daily |
| Office hours | TueSat 8:30 AM5:30 PM closed SunMon |
Pricing & move-in costs
What do rents start at?
One-bedroom homes start at $2,088, two-bedroom/one-bath at $2,288, two-bedroom/two-bath at $2,458, and three-bedroom homes at $2,888 per month. Pricing varies by home and move-in date; see current availability on our Floor Plans page. Prices subject to change without notice.
How much is the security deposit?
$500 for one-bedroom homes, $750 for two-bedroom homes, and $1,000 for three-bedroom homes, with approved credit screening. The deposit is refundable, less any lawful deductions, within 21 days after move-out as required by California law.
What do I have to pay before I move in?
Your application fee, first full month's rent, security deposit, and if applicable pet deposit, parking fee, and utility fees. If you move in mid-month, your second month's rent is prorated.
Is there an application fee?
$54 per adult applicant, which covers credit and background screening. It is non-refundable once screening runs.
Do you offer move-in specials?
Through October 31, 2026: one month free on select homes, or $500 off when you apply the same day you tour. Specials change call (951) 729-6744 for current offers.
Are there recurring fees besides rent?
A $6 monthly utility billing fee. Pet rent ($50/month per pet) and carport or garage parking are optional add-ons. There is no pest control fee.
Want a quote for a specific home and move-in date? Call (951) 729-6744 or schedule a tour.
Pets
Do you allow dogs and cats?
Yes. Turtle Creek is a pet-friendly community with an on-site dog park. Both dogs and cats are welcome.
How many pets can I have?
Up to two pets per apartment.
Are there breed or weight restrictions?
Pets must weigh 40 pounds or less at full growth and be at least six months old. The following breeds, and any dog mixed with them, are not permitted: Akita, American Bulldog, Bernese Mountain Dog and Bernese Cattle Dog, Cane Corso, Chow-Chow, Doberman Pinscher, German Shepherd, Great Dane, Husky (American, Eskimo and Greenland; Siberian Husky is allowed), Karelian Bear Dog and any Laika, Malamute, Mastiff (including Bull Mastiff and Italian Mastiff), Pit Bull (including American Pit Bull Terrier and Staffordshire Terrier), Presa Canario, Rhodesian Ridgeback, Rottweiler, Saint Bernard, wolf hybrids, and guard dogs or any dog trained to attack.
How much is pet rent and the pet deposit?
$500 refundable deposit per pet and $50 per month pet rent per pet. With two pets, that is a $1,000 deposit and $100 per month.
How are assistance animals handled?
Service and emotional support animals are allowed. Ask the leasing office for more information.
Not sure whether your pet qualifies? Call (951) 729-6744 or schedule a tour.
Applying & qualifying
What are the income requirements?
Combined gross household income of at least 2.5 times the monthly rent for example, about $5,720 per month for a $2,288 two-bedroom. All sources of lawful, verifiable income count, including housing assistance, which is counted toward the ratio as required by California law.
Do you check credit? Is there a minimum score?
Yes, we run a credit check on every adult applicant. There is no fixed minimum score; households are evaluated as a whole.
Do you run a background check?
Yes. Screening includes rental history and a background check in compliance with California and Riverside fair-housing rules.
What documents do I need to apply?
Government-issued photo ID, proof of income (your two most recent pay stubs, an offer letter, or two years of tax returns if self-employed), and contact information for your current and previous landlords.
Can I apply with a co-signer or guarantor?
Yes. One guarantor may be used to meet the income requirement only. The guarantor's income must be at least 4 times the monthly rent.
Do you accept reusable tenant screening reports?
No. Screening is run through our application process.
How long does approval take?
Most applications are approved within one to two business days once we have your documents.
Can I apply before touring?
Yes. Apply any time through our online Applicant Portal. Most residents tour first, in person or via our 3D virtual tours, but it is not required.
Do you accept Section 8 or housing vouchers?
Yes. California law prohibits discrimination based on source of income, and vouchers are counted as income when calculating the income requirement.
Questions about your application? Call (951) 729-6744 or schedule a tour.
Lease terms
What lease lengths do you offer?
The initial lease is 11 months; it is the only term offered at move-in. Month-to-month options are available after your initial term.
Who can live in the apartment, and how many people per bedroom?
Everyone 18 or older must apply and sign the lease. Occupancy follows California guidelines: up to two people per bedroom plus one additional occupant (three in a one-bedroom, five in a two-bedroom, seven in a three-bedroom).
Is subletting or short-term rental allowed?
No. Subletting and short-term rentals such as Airbnb are not permitted.
How much notice do I need to give before moving out?
30 days' written notice before your move-out date.
Need a different move-in date? Call (951) 729-6744 or schedule a tour.
Utilities & services
Which utilities are included in rent?
None are included. Residents pay for electricity, gas, water, sewer, and trash.
How are water, sewer, and trash billed?
Every home is individually submetered, so you pay only for what you use. Water, sewer, and trash are billed monthly through the property on your rent statement, plus a $6 billing fee. Electricity and gas are billed directly to you by the utility.
Who are the electric, gas, and internet providers?
Electricity: Riverside Public Utilities. Gas: SoCalGas. Internet: Spectrum and AT&T both serve the property; every home is cable-ready and you set up service with the provider of your choice. Internet is not included in rent, but free Wi-Fi is available in the clubhouse.
Is there a package locker?
Yes. Secure parcel lockers accept deliveries 24/7, and you receive a code by text or email when a package arrives.
Questions about setting up service? Call (951) 729-6744 or schedule a tour.
Parking & transportation
How many parking spaces come with an apartment?
One- and two-bedroom homes come with one assigned parking space. Three-bedroom homes come with two. A maximum of two vehicles is allowed per home.
Is parking assigned, covered, or garaged?
All three are available. Every home has an assigned space, and carports and garages can be reserved for a monthly fee, subject to availability.
How much does covered parking or a garage cost?
Additional uncovered spaces are $30 per month, carports $50 per month, and garages $80 per month.
Is there guest parking?
Yes. Guests always need a parking pass from the office, which assigns them a space. Passes are first-come, first-served.
Do you have EV charging?
Not at this time.
Is the community gated?
The residential areas, pool, playground, and lawns are inside gated pedestrian entries with controlled access. Parking lots are open for easy guest and delivery access. A courtesy patrol service covers the property.
How is the commute?
The 91 Freeway is about two minutes away. RiversideLa Sierra and Jurupa Valley/Pedley Metrolink stations are each about 4 miles out, and Ontario International Airport is about 15 miles.
Need a second space or a garage? Call (951) 729-6744 or schedule a tour.
The apartments
Do apartments have in-unit washers and dryers?
Yes. Every home has its own compact stacked washer and dryer in a utility closet off the patio, included at no extra cost.
Are the apartments renovated?
Turtle Creek was built in 2020, so every home has the same modern finishes: granite countertops, stainless steel appliances, gas range, wood-style plank flooring in living areas, carpeted bedrooms, and recessed lighting. There are no classic or unrenovated units.
Do apartments have air conditioning?
Yes. Every home has central air conditioning and heating with its own thermostat.
Are appliances included?
Yes: refrigerator, gas range and oven, over-the-range microwave, dishwasher, garbage disposal, and washer and dryer.
Are the apartments furnished?
No, homes are unfurnished.
Do apartments have a patio or balcony?
Yes. Every floor plan has a private covered patio or balcony and a separate dining area.
Is there a den or home office in any floor plan?
No floor plan has a separate den or office, but every plan has a separate dining area that residents often use as a workspace, and the clubhouse has a computer workstation and Wi-Fi.
The best way to judge a home is to stand in it. Call (951) 729-6744 or schedule a tour.
Community & amenities
Is the community smoke-free?
Yes. Turtle Creek is a smoke-free community in accordance with the City of Riverside's smoke-free multi-unit housing ordinance. Smoking and vaping are not permitted inside apartments, on patios and balconies, or in common areas.
What amenities do you have?
A heated pool and spa with a sundeck and loungers, a fitness center with cardio equipment and a functional trainer, a clubhouse with lounge, kitchen, Wi-Fi and computer workstation, a playground, a dog park, BBQ and picnic areas, parcel lockers, and gated pedestrian entries with courtesy patrol.
What are the pool and fitness center hours?
Pool and spa: 9 AM to 9 PM, seven days a week. Fitness center: 5 AM to 10 PM, seven days a week.
Is the community pet-friendly in common areas?
Yes. Leashed pets are welcome throughout the grounds, and there is a fenced on-site dog park. Pets are not allowed in the pool area, fitness center, or clubhouse.
Is this an age-restricted, student, or income-restricted community?
No. Turtle Creek is a conventional, all-ages community open to everyone who qualifies.
What is nearby?
El Dorado Park is a 10-minute walk. Grocery stores, restaurants, and In-N-Out are 25 minutes away, and the Galleria at Tyler is about 5 minutes. California Baptist University is 2.7 miles, La Sierra University 4.1 miles, and Riverside City College 6.2 miles. Doctors Hospital of Riverside is 1.5 miles and Kaiser Riverside 2.9 miles.
Which schools serve the community?
Turtle Creek is in the Alvord Unified School District: Foothill Elementary, Wells Middle School, and La Sierra High School. Always confirm boundaries with the district.
Come see the pool, gym and clubhouse for yourself. Call (951) 729-6744 or schedule a tour.
Living here
How do I pay rent?
Online through the Resident Portal, with autopay available. We also accept personal checks, cashier's checks, and money orders at the office. Flex, which splits rent into smaller payments across the month, is also available.
When is rent due?
Rent is due on the 1st of the month.
How do I submit a maintenance request?
Through the Resident Portal, 24/7, or by calling or stopping by the office. Our on-site maintenance team prioritizes requests based on urgency.
Who do I contact for an after-hours emergency?
Call (951) 729-6744 and follow the prompts for emergency maintenance. For anything life-threatening, call 911 first.
Is renters insurance required?
Yes. Every lease holder must carry renters insurance with at least $100,000 in personal liability coverage for the full lease term, through any provider you choose.
Do you report rent payments to credit bureaus?
Yes, optionally. Residents can enroll in positive rent-payment reporting, which reports on-time payments to the credit bureaus and can help build your credit. Ask the office to enroll.
Current resident with a question? Call (951) 729-6744 or schedule a tour.
Touring & contact
How do I schedule a tour?
Book online on our Schedule a Tour page, call or text (951) 729-6744, or walk in during office hours.
Do you offer virtual tours?
Yes. 3D Matterport tours of every floor plan and the clubhouse, plus a video tour, are on our website. In-person tours are guided by our leasing team.
What are the leasing office hours?
Tuesday through Saturday, 8:30 AM to 5:30 PM. The office is closed Sunday and Monday. Tours outside office hours can be arranged by appointment.
Where are you located?
4826 Van Buren Blvd, Riverside, CA 92503, in the Arlanza neighborhood on the west side of Riverside, between the 91 Freeway and the Santa Ana River. We are 2 minutes from the 91 and about 6 minutes from California Baptist University.
How quickly can I move in?
Several homes are available now. Move-in dates for approved applicants vary by home; see the Floor Plans page for exact availability dates.
Ready when you are. Call (951) 729-6744 or schedule a tour.
Still have questions?
We're happy to help
Call the leasing office, or book a tour and see Turtle Creek for yourself.
FAQ last reviewed by property management: October 24, 2026. Pricing, availability and specials are subject to change without notice. Equal Housing Opportunity.